Policies

Refund & Return Policy

Shipping Returns & refunds
No change-of-mind returnsFor hygiene and safety, lenses can't be returned or exchanged once purchased.
Damaged, defective or wrong item?Contact us and, once approved, we'll arrange a replacement or refund.
Send photos or videosInclude your order number, the issue, and photos of the product and packaging.
Keep the packagingHold on to it until our team has reviewed your claim.

At April, we want every order to reach you in perfect condition. Due to the hygienic and personal-use nature of contact lenses, we are unable to accept general returns or exchanges.

Please review the policy below before placing your order.

Returns & Exchanges

For hygiene and safety reasons, contact lenses cannot be returned or exchanged once purchased, unless the product you received is damaged, defective or incorrect.

We cannot accept returns or exchanges due to a change of mind, incorrect shade selection or personal preference.

Damaged, Defective or Incorrect Items

If your order arrives damaged, contains a defective product or you receive an item different from what you ordered, please contact April Customer Support as soon as possible.

Our team will review the issue and, once approved, arrange an appropriate replacement or refund.

Reporting an Issue

If there is a problem with your order, please contact us and provide your order number, details of the issue, and clear photos or videos of the product and its packaging.

Please keep the original packaging and the affected product until our team has reviewed your claim. We may request additional information where necessary to verify the issue.

Items Not Eligible for Return

Due to health and hygiene requirements, we cannot accept returns of contact lenses that have been opened, worn, used or removed from their original sealed packaging, except where the product is confirmed to be defective.

Products will also not be eligible for return simply because the lens colour appears different than expected. The appearance of coloured contact lenses can vary depending on natural eye colour, lighting, screen settings and other individual factors.

Sale & Promotional Items

Items purchased during a regular or seasonal sale are not eligible for return or exchange unless they arrive damaged, defective or incorrect.

Clearance items are also considered final sale unless there is a verified fault with the product or an incorrect item was supplied.

Refunds

If your refund request is approved, the refund will be processed using an available refund method. Depending on the circumstances, we may also offer April store credit that can be used toward a future purchase.

Any applicable refund method and processing timeframe will be communicated to you once your claim has been approved.

Contact Us

If you have any questions about a damaged, defective or incorrect order, please contact April Customer Support and our team will assist you.

Email: hello@buyapril.com

questions about your order?

Message us with your order number and we'll help.

WhatsApp usEmail usFAQs

Refund & Return Policy

At April, we want every order to reach you in perfect condition. Due to the hygienic and personal-use nature of contact lenses, we are unable to accept general returns or exchanges.

Please review the policy below before placing your order.

Returns & Exchanges

For hygiene and safety reasons, contact lenses cannot be returned or exchanged once purchased, unless the product you received is damaged, defective or incorrect.

We cannot accept returns or exchanges due to a change of mind, incorrect shade selection or personal preference.

Damaged, Defective or Incorrect Items

If your order arrives damaged, contains a defective product or you receive an item different from what you ordered, please contact April Customer Support as soon as possible.

Our team will review the issue and, once approved, arrange an appropriate replacement or refund.

Reporting an Issue

If there is a problem with your order, please contact us and provide your order number, details of the issue, and clear photos or videos of the product and its packaging.

Please keep the original packaging and the affected product until our team has reviewed your claim. We may request additional information where necessary to verify the issue.

Items Not Eligible for Return

Due to health and hygiene requirements, we cannot accept returns of contact lenses that have been opened, worn, used or removed from their original sealed packaging, except where the product is confirmed to be defective.

Products will also not be eligible for return simply because the lens colour appears different than expected. The appearance of coloured contact lenses can vary depending on natural eye colour, lighting, screen settings and other individual factors.

Sale & Promotional Items

Items purchased during a regular or seasonal sale are not eligible for return or exchange unless they arrive damaged, defective or incorrect.

Clearance items are also considered final sale unless there is a verified fault with the product or an incorrect item was supplied.

Refunds

If your refund request is approved, the refund will be processed using an available refund method. Depending on the circumstances, we may also offer April store credit that can be used toward a future purchase.

Any applicable refund method and processing timeframe will be communicated to you once your claim has been approved.

Contact Us

If you have any questions about a damaged, defective or incorrect order, please contact April Customer Support and our team will assist you.

Email: hello@buyapril.com